Progress I.T. has introduced Service Level and Maintenance (SLA) agreements to accommodate clients who either run a server/client model in their office or for those who cannot afford system downtime.

The agreement has several components:

- Maintenance: Quarterly maintenance is performed on the server or machines (depending on the agreement, setup and level of cover). This involves applying updates, checking for known issues, looking at system behaviour over the last few months and generally anticipating problems. Your needs might change too and go un-addressed unless you have some sort of maintenance. Progress I.T. has an extensive checklist which serves as a quarterly report to the client giving you a piece of mind. Performing regular maintenance reduces the likelihood of problems, and if they do arise, it reduces the downtime due to repair since system has been maintained.

- Ongoing Monitoring: Progress I.T. actively keeps an eye on your server and acts on problems without your intervention. For example, we might notice that there is a critical update that will protect your server from a new maliciuos virus which we automatically apply to our SLA clients. This reduces likelihood of downtime.

- Guarateed Reponse Times & Priority Support: Our SLA clients have guaranteed response times for certain issues, such as 4 hour response time for critical server faults, a guarantee that is second to none. Also we give ultimate priority to clients who have an agreement with us than those that do not. This gives you quicker resolution to your issues and reduces downtime.

Please download the agreement below for a full range of costs and benefits. Compare these to the cost of having your entire office down for one day. How about two days? You can contact us during business hours on 1300 787 099, or via email: support(at)progressit.com.au

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