In the industry, we’re known as Managed Service Providers and our job is to bridge the gap between the vast and complicated world of Information Technology and the customised set-up that you need.
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Managed Services
From documentation and vendor management to network administration and after-hours support, the team at Progress IT keep critical communication, data and operating systems running smoothly and securely all day, every day.
IT Management
Progress IT can oversee the management of not only your tech hardware but also software, networks, data and cybersecurity. Our comprehensive approach ensures all your IT components work seamlessly together, giving you more time to focus on growing your business rather than troubleshooting technology issues.
Asset Management
We digitise and automate all of your processes for managing valuable business assets, from planning purchases through to responsible disposal. This ensures optimal lifecycle management, cost control, and compliance with industry standards whilst maintaining a comprehensive inventory of your digital ecosystem.
Vendor Management
We streamline the process of managing your suppliers for less oversights, better communication and better business relationships. Our team acts as your single point of contact for all technology vendors, negotiating contracts, managing renewals, and resolving issues promptly for maximum value from your technology investments.
IT Support
Help Desk
Our responsive help desk team is available to solve your IT challenges quickly and effectively. With specialists across all major business applications and systems, we provide clear, jargon-free solutions to keep your operations running smoothly.
Local Team
Unlike overseas call centres, our support team is based locally, understanding Australian business needs and challenges. This means faster response times, better communication, and solutions tailored to local requirements and regulations.
After Hours Support
Technology doesn’t clock off at 5 PM, and neither do we. Our after-hours support ensures that critical systems are monitored and maintained 24/7, with emergency assistance available when you need it most.
Fast Support
We understand downtime costs money. Our rapid response protocols and remote support capabilities mean most issues are resolved promptly, keeping your business productive and your staff focussed on their work rather than IT problems.
Network Administration
Proactive Services
We don’t wait for things to break. Our proactive monitoring systems continuously scan your network for potential issues, allowing us to address problems before they impact your business. This preventative approach significantly reduces downtime and disruption to your operations.
Documentation Management
Comprehensive documentation is the backbone of efficient IT management. We maintain detailed records of your systems, configurations, licences, and procedures, creating a valuable knowledge base that ensures consistency, facilitates troubleshooting, and supports compliance requirements.
Lifecycle Management
Technology evolves rapidly, and we help you stay ahead of the curve. Our lifecycle management service plans for regular updates, replacements, and upgrades across your IT ecosystem, ensuring optimal performance whilst avoiding unexpected capital expenditures through strategic planning.
IT Procurement Services
Leverage our industry relationships and buying power to source the right hardware and software at competitive prices. We handle everything from needs assessment and research to ordering, delivery, setup, and installation, ensuring compatibility with your existing systems.
Mobile Device Management
Secure and manage your company’s smartphones, tablets, and laptops from a central platform. Our MDM solution enables remote configuration, security enforcement, app management, and if necessary, remote wiping of sensitive data—perfect for today’s mobile workforce.
Fixed Cost Services
No surprises in your IT budget. Our fixed-cost service model provides comprehensive support for a predictable monthly fee, eliminating unexpected expenses and allowing for more accurate financial planning whilst ensuring all your IT needs are covered.
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